Frequently Asked Questions
Everything you need to know about FIS Academy.
Is FIS Academy free to use?+
Yes! You can access all free courses without paying anything. A Pro subscription unlocks premium courses and features.
How do I get a certificate?+
Complete all lessons in a course and pass the final assessment. A certificate will be automatically generated for you.
Can I learn at my own pace?+
Absolutely. All pre-recorded courses are available 24/7 and you can progress at whatever speed suits you.
What languages are available?+
Our platform supports English and Arabic. Course content varies by language — check each course page for availability.
How do I become an instructor?+
Visit our Become an Instructor page, apply with a sample lesson, and our team will review your application within 5 business days.
Is my payment information secure?+
Yes. All payments are processed through Stripe, a PCI-DSS Level 1 certified provider. We never store your card details.
Can I cancel my subscription?+
Yes, you can cancel at any time from your account settings. You'll retain access until the end of your billing period.
Do courses expire?+
No. Once you enrol in a course, you have lifetime access to it — even if you cancel your subscription.